Terms of Service
Our terms and conditions governing the use of Sysaly's data management services and solutions.
Service Agreement
By engaging with Sysaly's data management services, you agree to these terms and conditions. Our services include consultations, custom data solutions, migration services, and ongoing support as outlined in individual project agreements.
All services are provided in accordance with UK business law and industry best practices for data management and information security.
Project Delivery & Timeline
Project timelines are agreed upon during the consultation phase and outlined in detailed project proposals. We commit to delivering solutions within agreed timeframes, with regular progress updates and milestone reviews.
Any changes to project scope or requirements may affect delivery timelines and costs, which will be discussed and agreed upon before implementation.
Quality Guarantee
We guarantee the quality of our work and provide ongoing support to ensure your data management solutions perform as specified. Any issues will be addressed promptly at no additional cost during the warranty period.
Payment Terms
Payment terms are flexible and tailored to your business needs. We offer staged payments for larger projects and upfront payment discounts for smaller solutions. All pricing is transparent with no hidden fees.
Support & Maintenance
All solutions include initial support and training. Extended maintenance packages are available for ongoing system updates, security patches, and feature enhancements to keep your systems current.
Intellectual Property
Custom solutions developed for your business remain your property upon completion of payment. We retain rights to general methodologies and frameworks that may be used in future projects for other clients.
Liability & Insurance
Sysaly maintains professional indemnity insurance and takes full responsibility for the quality of our work. Our liability is limited to the value of the specific project in question, with comprehensive insurance coverage.
Consultation Terms
Free consultations are provided to assess your data management needs and recommend suitable solutions. These sessions are confidential and create no obligations for either party.
- No obligation assessment
- Confidential discussion
- Written recommendations provided
Revision Policy
Project proposals include a specified number of revisions. Additional changes beyond the agreed scope may incur extra charges, which will be discussed before implementation.
- Included revisions specified
- Transparent additional costs
- Flexible change management
Cancellation Policy
Projects may be cancelled with reasonable notice. Charges apply only for work completed up to the cancellation point. Refunds are provided for any prepaid work not yet delivered.
- Fair cancellation terms
- Prorated billing
- Prompt refund processing
Terms & Conditions Support
Need clarification on our terms of service or have questions about project agreements? Our team is here to help explain any aspect of our service terms.
Terms Clarification
Have questions about specific terms or need clarification on service agreements? We're happy to explain any aspect of our terms in plain English.
Custom Agreements
For larger projects or specific requirements, we can create custom service agreements tailored to your business needs whilst maintaining fair and transparent terms.
Project Planning
Discuss project timelines, payment schedules, and deliverables before work begins. We ensure all terms are clearly understood and agreed upon.
Get In Touch
For questions about our terms of service, custom agreements, or project planning:
info@sysaly.co.uk